Frequently Asked Questions

Everything you need to know about bringing Japanese aesthetics to your living space.

Where are your products sourced from?

All our products are curated directly from artisans and manufacturers across Japan, including traditional workshops in Kyoto, Gifu, and Niigata to ensure authentic craftsmanship.

How long does international shipping take?

We offer worldwide shipping. Orders typically take 7-14 business days to arrive, depending on your location and the selected shipping method at checkout.

Are the ceramics and tableware dishwasher safe?

While many of our modern ceramics are dishwasher safe, we recommend hand-washing traditional hand-painted items and lacquerware to preserve their finish and longevity.

What is your return policy?

We accept returns within 30 days of delivery. Items must be in their original packaging and unused condition. Please note that certain handcrafted custom items may be final sale.

Do I have to pay import duties or taxes?

International orders may be subject to import duties and taxes once the shipment reaches your country. These charges are the responsibility of the customer.

How do you ensure fragile items don't break during transit?

We use specialized eco-friendly protective packaging and double-boxing techniques specifically designed for delicate Japanese glassware and ceramics to ensure they arrive safely.